Reference

Legal Policy at clan4d

We lay out exactly how your data is stored, what cookies do on this site, and how your account information stays under your control.

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clan4d Legal Policy at clan4d
POLICY CONTACT PATHS

Reach Us About Legal Matters

If you have a question about how your data is used, want to exercise a deletion right, or need clarity on any clause here, these are the direct paths to our policy team. We treat legal inquiries with priority routing so they never sit in a general queue.

Team online

Live Chat

Open the chat widget from any page. Tell the agent your query is legal or data-related and they will escalate immediately. You can share your account ID so we pull your records without extra back-and-forth.

Email

Send your request to our support address with the subject line containing your account name. We reply to data-export and deletion requests within a reasonable timeframe, and you will receive a confirmation once the action completes.

Telegram

Drop a message in our Telegram support channel. Mention the word 'legal' and the bot flags your message for the policy team. This works well if you prefer asynchronous communication over real-time chat.

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security is not a single switch — it is a chain of decisions across every layer of the platform. Below are the specific practices we follow so your wallet credentials, session data, and personal details stay yours alone.

Encrypted Storage

All personal data — including your DANA, OVO, or GoPay wallet identifiers — is stored with encryption at rest. Even internal staff cannot view raw wallet numbers without triggering an audit log entry.

Cookie Scope

We set first-party cookies only. These handle your login session and interface language preference. No cross-site trackers, no third-party advertising pixels. You can clear them any time through your browser settings.

Retention Period

Account data is retained while your account is active and for a limited period after closure, as required by applicable regulations. After that window, your records are permanently purged from our systems.

Data Export

You can request a machine-readable copy of everything we hold on you — transaction history, login timestamps, linked wallet references. Reach support via live chat or email and specify a data-export request.

Account Deletion

Want out entirely? Submit a deletion request through any support channel. We verify ownership via your registered contact details, then remove all personal records. Pending withdrawals are settled before deletion completes.

Change Requests

Need to update your email, phone number, or linked wallet? Contact support with your current verified details. Changes require identity confirmation to prevent unauthorized edits — a quick OTP to your registered number handles it.

Common Legal and Policy Questions

Straight answers to the things you are most likely wondering about your rights, your data, and what we do with the information tied to your account.

We collect your display name, email or phone number, and the wallet identifier you link — whether DANA, OVO, or GoPay. No government ID scans are stored unless a specific regulation in your region requires additional verification.

No. Your information stays within our platform systems. We do not sell, rent, or share personal data with external advertisers. The only external parties that may receive data are payment processors needed to complete your transactions.

Open live chat or send an email to support and ask for a data export. We verify your identity with an OTP sent to your registered number, then deliver a file covering transaction logs, login history, and stored personal fields.

Yes. Submit an account deletion request via chat, email, or Telegram. We settle any pending balance to your linked wallet first, confirm ownership through your registered contact method, and then remove all records within the retention window mandated by applicable law.

We use first-party session cookies and a preference cookie that remembers your language setting. No third-party tracking cookies are placed. You can block or clear them in your browser — though blocking the session cookie will log you out.

Never. Wallet identifiers are encrypted and visible only to you within your own account settings. Other users on the platform cannot see your payment details, and our support agents view only masked versions unless an audit is triggered.

Reach our live chat immediately and state it is a security concern — this triggers priority routing. We will freeze the account, verify your identity through your registered phone or email, and guide you through resetting access credentials.

Yes. Availability depends on local law and eligible regions. We do not override regional restrictions. If your jurisdiction changes or regulations shift, your access may be adjusted accordingly, and we will notify you via your registered contact.

We retain records for a limited period post-closure as required by applicable regulations — primarily for dispute resolution and regulatory compliance. Once that period ends, all personal data is permanently deleted from our servers.

Absolutely. Contact support and request a wallet change. You will need to verify ownership of both the existing and new wallet — typically via an OTP — before the update takes effect. The old wallet reference is then removed from your profile.

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