Reference

Terms Conditions Governing Your clan4d Account

These terms form the binding agreement between you and clan4d whenever you create an account, deposit funds through DANA, OVO or GoPay, or access any lobby content.

Account RulesDeposit & Withdrawal TermsDispute ResolutionPrivacy & DataEligibility
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clan4d Terms Conditions Governing Your clan4d Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data Under These Terms

We take account integrity seriously. Below are the specific practices that underpin these terms, from how long we retain your data to the steps involved in changing your registered details. Each point is something you can verify by contacting our support team directly.

Data Retention

We retain account records, including transaction logs from DANA, OVO and GoPay deposits, for a period consistent with regulatory expectations in eligible regions. After account closure, records are held in an anonymised archive.

Cookie Usage

Our site uses cookies to maintain your session, remember your language preference, and track basic analytics. You can clear cookies in your mobile browser settings at any time — doing so may log you out of your current session.

Account Security

Login sessions are protected by encrypted connections. We strongly recommend enabling two-factor verification through your registered phone number, especially if you access clan4d from shared devices or public networks in Medan or elsewhere.

Personal Detail Changes

To update your registered name, e-mail, or linked wallet, submit a change request via live chat or e-mail. We verify your identity against the original registration data before processing any modification.

Third-Party Sharing

We do not sell your personal data. Information is shared only with payment processors (DANA, OVO, GoPay) to complete transactions you initiate, or with authorities if compelled by applicable law in your jurisdiction.

Requesting Data Deletion

You can request full account deletion and removal of personal data by e-mailing support with your registered details. We process deletion requests within a reasonable timeframe, subject to any legal retention obligations that apply.

POLICY CONTACT PATHS

How to Reach Us About These Terms

If you have questions about any clause in these terms, or if you want to request a copy of the data we hold on your account, our support channels are available around the clock. We handle terms-related queries with the same priority as deposit issues — reach out through whichever channel you prefer.

Live Chat Tap the chat icon on any page to speak with our team about account terms, withdrawal policies, or eligibility questions. Responses come in real time, and you can request a transcript of the conversation for your records.
E-mail Send a detailed message to our support address and expect a written reply. E-mail is the channel we recommend when you need a formal record of a dispute or a data-access request under these terms.
Telegram Reach us on Telegram for quick confirmations — wallet verification status, withdrawal hold reasons, or clarifications on specific clauses. Our Telegram responders can escalate complex issues to the compliance team on your behalf.

Common Questions About Our Terms & Conditions

We get asked these questions regularly — they cover eligibility, account actions, dispute handling, and your rights. If your question is not here, reach out via live chat or e-mail and reference the specific clause you need clarification on.

Eligibility depends on local law in your region. By creating an account, you confirm you meet the minimum age requirement in your jurisdiction and that accessing our services is permitted where you reside. We may request identity documentation to verify this.

No. These terms allow one account per person. If we detect duplicate registrations — based on matching wallet details, device fingerprints, or personal data — we may close the newer account and void any balance associated with it.

We may suspend or permanently close your account depending on the severity of the breach. In cases involving fraud, collusion, or identity misrepresentation, remaining funds may be forfeited. You will be notified through your registered e-mail before any final action.

Start by contacting our support team with a clear description of the issue and relevant transaction IDs. We investigate internally and respond within a reasonable period. If you remain unsatisfied, the applicable dispute mechanism depends on the governing law of your jurisdiction.

Yes. All deposits — whether through DANA, OVO, GoPay or another accepted method — fall under the payment clause of these terms. You agree to send funds only from wallets registered in your own name and to confirm each transfer with your PIN.

We send notification of material changes to your registered e-mail or messaging channel before they take effect. Continued use of your account after that notice period constitutes acceptance. You can always request the current version via support.

You can request a copy of the data we hold, ask for corrections, or request full deletion — subject to any legal retention obligations. Send your request via e-mail with your registered account details for verification, and we will process it promptly.

Yes, but each promotion may also carry its own specific conditions — wagering requirements, validity periods, eligible games like Wild Bandito Slots or Crash Skyrise Arena. Where promo-specific rules conflict with these general terms, the promo rules apply to that offer.

Before closure, we process any remaining withdrawable balance back to your linked DANA, OVO or GoPay wallet. The withdrawal must pass standard verification. Once the balance is cleared, the account is deactivated and personal data is handled per our retention policy.

Governing law depends on the jurisdiction relevant to your account registration. We do not claim that these terms override local regulations. If any clause conflicts with mandatory local law in your region, that clause is severable and the rest of these terms remain in force.

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