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How clan4d Handles Your Privacy

We collect only what we need to run your account and process your DANA, OVO or GoPay transactions. This page explains what data we hold, why we hold it, and how you can ask us to change or remove it.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a privacy concern or want to request a copy of your personal data, our support team is available through the channels below. Whether you need a correction, a deletion or just clarity on what we store, we handle every request directly. Players in Semarang or anywhere else can reach us the same way — no forms to mail, no waiting weeks.

Team online

Live Chat

Open live chat from any page on our site. Tell the agent you have a privacy or data request and they will route you to the right team. Responses come in real time so you do not need to wait for an email reply.

Email

Send your data request to our support email listed in the site footer. Include your registered username and the specific information you need — a data export, correction or deletion. We aim to respond within a reasonable timeframe.

Telegram

Message our support handle on Telegram for quick privacy questions. This channel works well if you prefer not to open the site. Identify yourself with your registered phone number so we can locate your account record.

DATA HANDLING PRACTICES

How We Secure and Manage Your Information

We take a layered approach to keeping your data safe. From encryption to access control, each step is designed so that your personal details and transaction records stay protected. Here is how we handle the main areas of data management on our platform.

Encryption in Transit Every connection between your device and our servers uses SSL encryption. Whether you are depositing via GoPay on your phone or logging in from a laptop, the data travelling between you and us cannot be read by anyone else on the network.
Encrypted Storage Personal details and transaction histories are stored in encrypted databases. Even if someone gained physical access to our storage infrastructure, the raw data would be unreadable without the decryption keys, which are managed separately.
Cookie Usage We use session cookies to keep you logged in and preference cookies to remember your language setting. We do not use tracking cookies that follow you across other websites. You can clear cookies in your browser at any time without losing account data.
Account Security Login attempts from unfamiliar devices trigger additional verification. We monitor IP patterns and device fingerprints. If something looks unusual — say a login from a new city moments after your last session — we flag it and may ask you to confirm your identity.
Data Retention We keep your data while your account is active. After you close it, we retain records only as long as local legal obligations require. Once that period ends, personal identifiers are permanently removed from our systems, leaving only anonymised statistical data.
Your Right to Request Changes You can ask us to correct inaccurate data, export a copy of everything we hold, or delete your account and associated records. Reach our support via live chat or email. We process requests directly — no third-party portal, no unnecessary delays.

Common Questions About Your Data

Below are the questions we hear most from account holders about privacy, data storage and their rights. If your question is not covered here, reach out through one of the support channels above.

We collect your name, email address, phone number and date of birth. This is the minimum we need to verify your identity, set up your account and comply with any applicable local requirements. We do not ask for data that is not directly relevant to running your account.

No. We never see or store your e-wallet PIN or password. When you make a deposit, the authentication happens entirely within the DANA, OVO or GoPay app on your device. We only receive a transaction reference and confirmation from the payment provider.

Open live chat or send an email to our support team with your registered username. Ask for a data export. We compile everything linked to your account — personal details, transaction records, login history — and send it to your registered email in a readable format.

Yes. Contact support and request account deletion. We remove personal identifiers from our active systems. Some anonymised records may be retained where local legal obligations apply, but these cannot be traced back to you as an individual.

We share data only with payment processors (to complete DANA, OVO or GoPay transactions) and with authorities if legally required in the applicable jurisdiction. We do not sell, rent or trade your personal information with advertisers or marketing firms.

We use session cookies to keep you logged in and preference cookies to remember settings like language. No cross-site tracking cookies are deployed. You can disable cookies in your browser settings, though you may need to log in again each session.

We monitor IP addresses, device types and login patterns. If a login attempt comes from an unfamiliar device or location, we may require additional identity confirmation before granting access. This protects you even if someone else obtains your password.

After closure, we retain records only for the period required by applicable local law. Once that period expires, personal identifiers are permanently deleted. Only anonymised, non-traceable statistical data remains in our systems for internal analysis.

Yes. The connection between your device and our servers is protected by SSL encryption at all times — desktop or mobile, deposit or withdrawal. The payment data exchanged with GoPay's servers is also encrypted on their side under their own security protocols.

We may update this policy to reflect changes in local law or our own data practices. When we do, we post the updated version here with a revised date at the top. For significant changes, we send a notification to your registered email so you can review what is new.

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